Grievance Redressal Policy

Creditsin, operated by Navavista Technology Ventures Pvt. Ltd., values customer service as a critical aspect of its business. In line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Reserve Bank of India's Digital Lending / LSP guidelines, we have established a three-tier grievance redressal mechanism to ensure that complaints are addressed promptly, fairly and effectively.

Escalation of complaints — First Level

Customers can reach out to the Creditsin support team for any queries, issues or grievances. You may:

Our support team is operational from 10:00 AM to 6:00 PM, Monday to Saturday (except on public holidays).

Grievance Officer (Level 1)

Response Time: Complaints will be acknowledged within 48 hours and resolved within 7 working days of receipt.

Escalation of complaints — Second Level

If the customer is not satisfied with the response from the first level, they may escalate the issue to the Senior Grievance Officer, as detailed below.

Grievance Officer (Level 2)

Response Time: The grievance will be addressed within 4 working days from the date of escalation to Level 2.

Escalation of complaints — Third Level

If the grievance is not resolved within 30 days, or the customer remains unsatisfied with the Level 2 response, they may appeal to the Appellate Grievance Officer.

Grievance Officer (Level 3)

Response Time: The grievance will be addressed within 3 working days from the date of escalation to Level 3.

External Escalation

If the grievance remains unresolved even at the third level, customers may appeal to the appropriate regulatory body as per the applicable regulations.

Registered Office

Navavista Technology Ventures Pvt. Ltd., Bengaluru, Karnataka, India.